On April 2, 2025, the company was entrusted by a client to transport a truckload of aluminum ingots. According to the transportation plan, this batch of goods needs to be loaded in two different warehouses the next day and finally delivered to a certain factory in Gaoming District.
On the morning of that day, He Yongxin, a driver from the Transportation Management Division, successfully completed the pick-up task at the first loading warehouse with his vehicle and then headed to the second loading warehouse for the second batch of loading. During the loading process, He Yongxin, with his meticulous working attitude and years of experience, keenly discovered that the batch of aluminum ingots had an abnormality of no labels and signs of rust on the surface.
Facing this situation, He Yongxin immediately, clearly and accurately reported the abnormal circumstances to the company's order-following personnel. The order-following customer service responded promptly upon receiving the report and immediately fed it back to the customer. Finally, with the close collaboration and efficient coordination of the customer, the warehouse and the company, this abnormal situation was properly resolved.
He Yongxin's "sharp eyes" and proactive reporting are direct manifestations of his strong sense of responsibility and solid professional skills, setting an example for all drivers to learn from. Through professional emergency handling, this incident not only effectively defused potential risks but also won the trust of customers with high-quality services, achieving a good effect of "turning problems into opportunities", and accumulating valuable experience and a good reputation for the company's future development.
